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Free shipping on all orders in Denmark

Shopping, delivery and return

To make a long story short

We always offer free shipping on all orders within Denmark. We ship within 1- 2 business days and your package is available at an optional pickup point within 1-2 business days thereafter. You can choose freely between GLS or Post Nord as your postal service. For an additional DKK 50 you can have your package delivered at your home address.

Any return must be made within 30 days, using the return label enclosed or, you can always return to and exchange a  purchase at our physical stores located in Roskilde and Copenhagen V.

Payment

You can pay by debit card, credit card or mobile pay. We accept the following cards: VISA / Dankort, EURO / MASTERCARD, VISA / Electron and America Express. The money will be deducted from your card as soon as the item is packed and shipped. Banking information is processed securely and encrypted via our payment service.

Shipment

We offer free delivery of all orders within Denmark. We ship within 1- 2 business days and your parcel is available at an optional mail pickup point within 1-2 business days. On our payment page you can enter the postal code of the area you want to pick up the package, and then on a card, choose between possible pick-up points.

You can freely choose your freight company between Post Nord and GLS. Delivery to your home address or another specific address is optional for DKK 50. Once your order has been shipped, we will send you a track and trace number so that you can follow your package. Once your package has been delivered, you will receive an email from us again.

Shipment outside Denmark

We are currently working on offering freight outside Denmark. While we are working on the matter, you are always welcome to contact us by mail with inquiries about shipment outside Denmark.

Receipt

When you receive your package from us, we first of all hope that you will be happy and satisfied. If, unexpectedly, there should be errors, write to us immediately, so that we have the opportunity to rectify the error as soon as possible.

Return

If you want to return your order or parts of it, you can within 30 days, fill in the return slip enclosed and send it back. The item (s) must be in original condition and with all labels attached. Please retain your receipt of shipment as your own proof of return. When the item has been received in its original state, you will receive a confirmation by email within 1-2 business days and the amount paid will be transferred back to your account via the card you paid with.

Return and exchange to other items

If you want to exchange an item for another size or completely different item, you can write an email to this address: johanne@langsamt.com, with your request of exchange. We reply whether the requested item is in stock, or can be provided. If an exchange is possible, we will put the item aside for you, and as soon as we have received the returned goods, we will ship it to you. If the exchange takes place in the physical store it is of course free of charge. For shipment will be charged DKK 50.

Return in a physical store

If you want to return or exchange your purchase at the physical store in Roskilde or Copenhagen, you must fill in and bring the return note sent with the package. If the purchase is in original condition, the money will be refunded immediately to the card you paid with on the webshop, and the money will be in your account within 1-2 business days.

Items out of stock

If an item is sold out on the web shop, you are welcome to send an email to our contact page. We will answer within 1-3 business days, and notify you when the item is possibly in stock again.

Sustainable online trading

When shipping, we always use environmentally friendly packaging, either from recycled plastic or FSC-certified cardboard, always as little as possible.

We offer free shipping, regardless the amount of purchase, as we do not want you to put more into the basket in order to achieve freight advantages. In addition, we always enclose a return slip to make it easy if you wish to to exchange your purchase. We believe that uncomplicated online trading can reduce the risk of error purchases that will never be used. If you have any kind questions regarding our web shop, you are always welcome to write to us.